Reference

Terms That Govern Your 9ubet Account

These terms set out what you agree to when you open and use a 9ubet account — covering deposits via bKash, Nagad, or Rocket, game access, withdrawals, and account conduct. Access and eligibility depend on your local law and the regions where 9ubet operates.

Account EligibilityWallet & Payment RulesGame Access TermsWithdrawal ConditionsAccount Suspension Policy
9ubet Terms That Govern Your 9ubet Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly, contact our support team directly. We handle terms-related queries through the channels below and aim to respond within one business day.

Team online

Live Chat

Open the chat widget from any page on 9ubet to raise a terms or account query with our support team in real time.

Email Support

Send a detailed message to our support address for written records of your terms query. Useful for account suspension or withdrawal disputes.

Account Help Centre

The Help Centre on 9ubet covers common terms questions — account limits, wallet rules, and what happens when a dispute is raised.

HOW WE OPERATE

How 9ubet Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a review of the data we hold by contacting support with your registered mobile number and account ID.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Never share your OTP with anyone, including anyone claiming to be 9ubet staff.

Data Retention

Transaction records — including bKash, Nagad, and Rocket payment history — are retained for the period required by our operating obligations, then deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered details or request account data, contact support via live chat or email with your account ID. Changes to payment wallet numbers require re-verification.

Common Questions About These Terms

These are the questions we get most often about account rules, eligibility, and what happens when something goes wrong.

Account registration is open to individuals in eligible regions where access is permitted under local law. You must be of legal age in your jurisdiction. One account per person — duplicate accounts are a breach of these terms.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Using another person's wallet breaches our terms and may result in funds being held pending verification.

We will notify you via your registered contact. You can raise a dispute through live chat or email. Funds in your account wallet at the time of suspension are not forfeited pending the outcome of a review.

Contact support with your account ID and registered mobile number. We will confirm what data we hold and provide it within a reasonable timeframe, subject to our retention policy.

We update these terms when our services change. We will notify you via your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Yes. Where Bangladesh law or the rules of your eligible region conflict with any clause here, local law takes precedence. Access and eligibility depend on your local law and the regions where 9ubet operates.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.